At Contractor Supplies Company (CSC), we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer the following refund policy:

Returns and Refunds

1. Eligibility for Returns
   Items are eligible for return within 14 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase is required.
   Please note: This refund policy excludes used equipment and any used items.
2. Non-Returnable Items
   Certain items are non-returnable, including:
3. Refund Process
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, minus a 5% restocking fee. A credit will automatically be applied to your original method of payment within 7-10 business days.
4. Shipping Costs
   Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or incorrect item received.
5. Restocking Fee
   A 5% restocking fee will be deducted from all returns, unless the return is due to a defective or incorrect item received.
6. Defective or Damaged Items
   If you receive a defective or damaged item, please contact us immediately at sales@contractorsuppliesco.com for a replacement or refund. We may request photos of the damage for verification.
7. Exchange Policy
   We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@contractorsuppliesco.com.
8. How to Initiate a Return
   To initiate a return, please contact our customer service team at sales@contractorsuppliesco.com with your order number and details about the product you would like to return. We will provide instructions on how to return your item.

Contact Information

If you have any questions about our refund policy, please contact us at:

• Email: sales@contractorsuppliesco.com
• Phone: (800) 450-3621
• Address: CSC - 2816 Pendleton Drive. Cedar Falls, IA 50613

Thank you for choosing Contractor Supplies Company (CSC). We appreciate your business and are committed to ensuring your satisfaction.

Last Updated: January 2025